2-IN-1 WASHER DRYER

Premium Lifestyle, Affordable Living

Only RM125/Month

30 Days Trial, Money Back Guarantee

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FAQ

Order

How can I place my order?

Follow this link (https://bit.ly/KHINDR2O) to Subplace and register an account to make your order. You will need to provide your IC and phone number for e-KYC verification in order to complete the ordering process.

Why did my order get rejected?

All orders are subjected to credit assessment and approval process in the sole and absolute discretion of Khind. Reasons of rejection could be often times because of low credit score, potential fraud, bankruptcy.

Can I terminate or cancel my subscription plan and return the appliance?

Yes, you may terminate/cancel your subscription plan within the first 30-days upon receiving the appliance. No termination/cancellation is allowed after the 30-days return guarantee period.

Payments

Can I use debit card to make my payment?

Yes, for this Rent-to-Own model, we accept credit card or debit card.

How do I make payments?

Upon confirmation of order, you will be charged one month of payment and subsequent payments will be charged on the first day of the month until you complete the tenure of your subscription plan.

Scenario: Customer places an order on the 1st August 2022 and pays RM375 (RM125 + RM250 Processing Fee) upfront for the first month of payment. Upon delivery of the product, the subscription is confirmed and the customer will be automatically charged RM125 on the 1st September 2022 and subsequently the 1st of every month for the next 35 months.

What happens once I have finished paying my rental plan? Do I have to return the product?

Upon full and prompt rental payment based on your subscription plan, the ownership of the appliance will be automatically transferred to the customer at no additional charge.

How do I update/change my payment details ie change of credit card or debit card information?

Kindly logon to your payment account in Subplace (https://subplace.com/member/my_card) if you wish to update your payment details.

Delivery

How will delivery be made?

Once an order is confirmed, you will receive a call from our service team to confirm your delivery date and time. We only operate on weekdays from 9am-5pm (except Public Holidays)

How long will the installation process take?

The total time to install your washer dryer will take about 1 hour, depending on your intended placement and location of your building (landed/apartment/condominium/lift access/staircase)

What are your product delivery coverage areas?

We deliver to most parts of Malaysia.

Please note on the following coverage areas and expected delivery times.

Klang Valley (Selangor, WP Kuala Lumpur, Putrajaya) - 3-5 working days

West Malaysia - 7 working days

East Malaysia (Kuching, Miri, Sibu, Kota Kinabalu, Tawau, Sandakan) - 14 working days

Product/Service/Warranty

Can I view the product before buying it?

This Rent-to-Own washer dryer model is a direct brand to consumer Online Exclusive product, if you wish to see this product before buying, you may visit our Khind Customer Service Centre at Bukit Jelutong.

Our Location
No. 2, Jalan Astaka U8/82, Bukit Jelutong,
40150 Shah Alam,
Selangor Darul Ehsan, Malaysia.

Telephone
1800-88-0032/03-7839 2090/2091/2092

Opening Times
Monday - Friday: 8.30am - 6.00pm (Except for Public Holidays)
Lunch Break: 1.00pm - 2.00pm

Our product is also available to view at select Chin Loong outlets in Klang Valley.

- Dengkil

- Batang Kali

- Bandar Seri Putra

- Puncak Alam

What kind of service is provided from this Rent-to-Own plan?

We provide scheduled cleaning services once every 12 months for our 36 month plan. Our customer service team will contact you for appointment booking. Cleaning services include levelling, clean inlet valve, clean drainage pump filter, clean detergent drawer, tumbler disinfection, and tumbler clean.

What kind of warranty covers in the Rent-to-Own plan?

Yes, this rent-to-own washer dryer comes with 3 years general warranty (for 36-month subscription) with a 10 year warranty on the motor.

Can I pick up the product myself?

No, we do not provide this service. Our customer service specialist will deliver and install the washer dryer to your doorstep to ensure the product is in perfect working condition.

My washer dryer is not working, what should I do?

If your washing machine is faulty or having problems, please reach out to us via livechat at www.khind.com.my/R2O and we will assist you accordingly. You can also call our general call centre hotline at 1800-88-0032.

Can I move my washer dryer to another address? Will the scheduled maintenance service be void?

Customers must get written consent from Khind if you wish to move the appliance to a new location. If you require assistance for relocation, please contact our Customer Service Whatsapp Hotline.

Subplace

What is Subplace?

Subplace is Asia's first online shopping platform to be entirely subscription based. Subplace introduces to consumers a brand-new subscription lifestyle and provide business owners with end-to-end solutions to transform their business into a subscription model.